Return / Refund
You have 30 days from the date you order on our website to request a refund of the product. Usually after a week of use you can already see the difference if you do not see the difference it is possible in this case that the product do not affect you in this case contact us for reimbursement.
Of course if our product does not give you satisfaction, we will reimburse you for it. Just contact us within 30 days (order date being the starting point) by email. It is your responsibility to pay the return postage and we recommend you send it to us with tracking or delivery confirmation to expedite the process and avoid delays.
Return the empty and unused portion of your product, the original invoice that came with your product (if you don’t have that please indicate the date you purchased your product so we can attempt to look it up) and your RMA#.
If a package is marked returned refused or undeliverable, we will happily refund the cost of your order minus the shipping fees related to the refusal of the package. Note: We must receive the bottle(s) within 30 days from the date you originally purchased the item, for the refund to be valid.
The charges (excluding shipping and handling fees) are fully refundable. We want you to be 100% satisfied, but we must adhere to these guidelines in order to be fair and consistent.
Empty product containers can only be returned if adequate time has passed that would allow a single customer to consume the product as directed. We want to be fair with you and hope you will be fair with us too.
Returning the product without complying with the Company Refund Policy will result in loss of your refund. It usually takes a week to process your package but it could take another 10-14 working days (excluding holidays and weekends) for a bank (debit card) or credit card company to refund to your card or bank account (debit card).
HOW IT WORKS
Contact our customer service via this "customer service" link or by phone by calling (+33) 09 77 55 59 90 from Monday to Sunday from 2pm to 7pm. You will be given a return number for the merchandise. You will also be given the address to return the product. We have made this procedure as simple as possible.